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Wal mart trends up

August 11, 2005

As Influx mentioned in June, Wal-Mart’s plans to get serious in fashion look real. The Washington Post has a great story on the company’s new 10-person trend office in Manhattan.

The unit is designed to help Bentonville get hipper in both fashion and household goods. With US store openings slowing down, Wal-Mart is looking to carve out a greater share its customer’s purse and knows it needs to be more contemporary to compete.

The article explores some of the challenges the unit faces.

But as Wal-Mart steps out of its comfort zone, it runs the risk of walking right past its conservative shoppers. A risque new line of T-shirts for the teen and tween set carries sexually suggestive messages such as “My boyfriend is out of town,” “Meet me after school” and the brief but provocative self-description “Easy.”

“Disgusting,” was the verdict from an expectant mother who checked out the shirts at a store in Bentonville recently but who refused to divulge her name, worried it would leave her unpopular in what is, she noted, “a one-company town.”

While customers fret over T-shirts, the New York staff is worried Wal-Mart will falter when it comes to displaying its trendy new merchandise, putting, say, a modern-looking horizontal striped plate next to one with a grandmotherly floral pattern.

Watts called Wal-Mart’s uneven product presentation a “real issue.” To fix the problem, the chain has quietly hired 350 “style police” — the official title is fashion merchandiser — who travel from store to store teaching employees how to display trendy new products.

It’s debatable exactly how much influence this small unit can have in a culture that is conservative and anti-trend. The idea of making their private label brands more interesting, is a no-brainer. However, these are brands with little or zero equity and if Wal-Mart is really serious it is going to require an advertising effort of Targetesque stature. This is something that we have yet to see from Wal-Mart.

It will also be interesting to see what they do with brands. Will Wal-Mart look for opportunities with designers? Can more upscale brands now find a home in Wal-Mart?

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Influx Insights is the blog of BSSP's Influx Strategic Consulting Division. Up and running since 2004, the blog covers branding and the related areas of trends and technology.

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