Influx

Over at Gristmill, there’s a post discussing the response of GM’s Bob Lutz,to a form letter that chastizes the company for its lack of progress in alternative or hybrid technologies.

Lutz’s response is priceless.

It’s candid and real.

From: bob.lutz@gm.com
Sent: Monday, March 26, 2007 3:50 PM
Subject: Re: Alternative Fueled Cars

Instead of just copying that same stupid message that I have received
at least one thousand times in identical form (don’t you folks have any
creative drive?), why didn’t you use your energy to research GM’s
announced major effort on the range-extended Chevrolet “Volt” EV, as
well as our announcement of a plug-in hybrid version of the upcoming
Saturn “Vue”?
Some recognition of how much and how fast we are moving in these areas
would be a lot more motivating than bombarding us with that
hopelessly-outdated standard letter.
Thank you for thinking of us!

Just because “new marketing” has “touchy feely” buzzwords like “relationship” and “conversation”, doesn’t mean that responses always have to be perfectly measured and controlled.

Being truly real and human, means taking the guard down once in a while and stepping away from the lawyers who might tell you otherwise.

If the future is about two-way communication, companies need to be prepared stand up for themselves, this doesn’t mean bullying the consumer with responses from anonymous corporate spokespeople, but instead injecting some candour into your human conversations.