12/14/2009 11:06:37 AM
The world about mobile application is all about entertainment and utility; either they are great for killing time or they do something useful.

AT&T has decide to build an application for something that not many brands might be thinking about, complaints.

Everyone is familiar with the the brand's network problems and while the solve is probably north of several billion dollars, so the brand badly needs to show it cares. It's short-term solution is an iPhone application that allows users to voice their complaints.

AT&T is demonstrating that it knows its got a problem and is using its crowd of users to help them solve. This is a great move for the brand and really useful for the company, if people contribute. It would be great if they consider making the dataset available to customers and to follow-up by showing how they plan to improve service.

It would also be interesting to think of other brands who could use an application to collect complaints; cable companies?


Posted by Ed Cotton
Tags: network (3) coverage (1) phones (8) at&t (2) service (5)

09/07/2009 06:07:36 PM
A nice video by design thinkers, Gravity Tank, that takes a look of what people feel about phone applications.

It makes a change to see real people talking about applications instead of just reading the data.
 

gravitytank // Apps Get Real from gravitytank on Vimeo.



Posted by Ed Cotton
Tags: phoneapps (1) gravitytank (1) iphone (16) applications (3) phones (8)

07/03/2008 02:37:44 PM
Historically, we are used to thinking of Apple as a niche player, it still is in many ways, but its new businesses appear to be scaling pretty fast.

Movies


According to Variety, Apple's move into the movie business appears to be working quite well.

"Studio execs said that iTunes movie sales and rentals -- which the computer company said tops 50,000 daily -- dominate the small but closely watched digital movie biz. Apple is now on track to sell or rent 18.25 million movies a year, or triple the number of last year, before it inked deals with all major studios for new-release rentals and sales."

Phones


Apple placed an order with Samsung for 50 million NAND flash chips. It's basically taken over Samsung's production. The order is so big, Samsung is asking its other customers to wait. A fascinating development when you consider that Samsung also wants to play in the phone wars, but here it is helping a foe with a critical component.


Posted by Ed Cotton
Tags: netflix (5) movies (6) rentals (1) phones (8) apple (30)

04/11/2008 01:53:00 PM
Nice piece from The Economist that follows the life of Nokia's Jan Chipchase (see our previous post)

It's a film that uses photos and a phone recording.

Jan offers his observations on technology in his work life and life in general.



Posted by Ed Cotton
Tags: mobile (12) work (3) nokia (16) working (2) ethnography (1) janchipchase (2) laptops (3) computers (2) phones (8) technology (15)

04/08/2008 06:31:48 PM (1)
It must be pretty tough playing in the watch market these days.

Most people under the age of 30 are using their mobile phones as a replacement and aren't even wearing a watch at all.

At first glance, it appears this might be what TAG Heuer is thinking with the launch of its new phone.

However, instead of trying to appeal to the teen and twenty something crowd, the luxury watch maker's new phone costs around $6,000 and is going for the niche uber luxury market.

It remains to be seen how other players in the watch market respond.

Do the luxury brands extend their brands into a new category?

    Where would that leave Nokia's Vertu?

Do the lower cost manufacturers move into the low cost phone business?

    Could they compete with Sony and Nokia?


Posted by Ed Cotton
Tags: tagheuer (1) luxury (6) watches (1) phones (8)

06/28/2007 08:04:06 PM
"So far, the throngs of iPhone-demanding humanity beating on the glass shells of Apple Stores across the globe haven't materialized -- at least not here in Apple's backyard. At this point, the line consists of about one woman, four gentlemen, and three clowns."

Via Engadget

Posted by Ed Cotton
Tags: iphone (16) phones (8) apple (30)

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