Influx

Many companies are obsessed with their customer satisfaction scores and look to make customers satisfied. Software company, 37signals believe that's satisfaction is a pretty low bar and believe the right criteria is happiness. Here's 37signals belief system around happinessHere's how people get...

It was interesting hearing Tony Hsieh of Zappos talk the other day about how consulting is a new revenue opportunity for Zappos. Other companies simply want to know their secrets and Zappos is prepared to share them and charge handsomely for access. Years back, your company's secrets were just...

It's interesting to hear Jason Fried of 37Signals talk about the problem of the modern workplace where interruptions rule. He suggests we need new ways to work which gives people the time and space to really work, rather than waste time in meetings. It seems that there's something of a revolution...