Influx

The Kevin Smith debacle on Southwest gives us a glimpse into a new future of customer relationship management. In the past, companies would have had procedures to cope and manage the treatment of VIPs. Obviously, whatever processes Southwest had in place clearly failed, but given their positioning,...

Last time we covered Virgin America here on Influx we were unsure if the company would be approved to do business here in the US.  The forces to be presented a slew of roadblocks, and understandably so, Virgin will introduce something new that poses a big threat to the low-priced airline...