Influx

Netflix has been hailed as one of the most innovative business ideas in recent history. Much of its success has been down to the brilliant design of its envelope, a very simple, but important element that allows the business to function. It now appears this envelope has been adding costs the United...

Mark Deuze works at Indiana University’s Department of Telecommunications in Bloomington, United States, and as Professor of Journalism and New Media at Leiden University, The Netherlands.  His latest book Media Work explores the rise of outsourcing in the media industry. I sent him a...