Influx

It was interesting hearing Tony Hsieh of Zappos talk the other day about how consulting is a new revenue opportunity for Zappos. Other companies simply want to know their secrets and Zappos is prepared to share them and charge handsomely for access. Years back, your company's secrets were just...

This month's Inc Magazine has an interesting story about Zappos and Amazon that makes it very clear why Amazon acquired them. Here are some of the key points:1.  Always imagined Zappos as selling more than shoes- used Virgin as a model, but instead of being all about being "hip and cool",...

Companies that try to make progress within a highly political and negative culture have a very tough time. They constantly find themselves placing more energy into selling and navigating choppy internal waters, than being externally brilliant. Without a positive internal culture, life is extremely...

Social networks are now becoming corporate and if you are a company there's no hiding. This trend means the people behind the company get to show themselves and interact with other human beings in the real world. The idea of one-on-one interaction can happen. If you trust your employees you can let...

Zappos is a brand that flies under the radar. It's a brand that's been around for close to 10 years and has been building leadership in the somewhat unlikely area of online shoe sales. The secret of its success appears to be due to the attention the company places on doing the simple things well,...