Influx

BBH has a new campaign out in the UK for Barclaycard touting ease and convenience of payment, but what struck me most was the URL they use at the end of the spot, where instead of the corporate dot com address, there’s a Facebook url.

This is a clear sign of the move away from corporate web destinations in favor of the locations where consumers are spending most of their time. This is a big shift and one that must be quite a challenge for companies to get their heads around, but it reflects the new reality.

This is just the start because it forces the agencies hand to work out how best to Facebook and looking at the Barclaycard example there are certainly some challenges.

Interestingly, the experience seems just like a corporate web site and not the organic, fluid experience you expect on Facebook.

While it’s smart understand where your customers are, getting the experience right is critical .

Posted by Ed Cotton