03/30/2007 10:09:58 PM 
4. How can/should companies respond to this challenge?
If a company is looking at the significant changes in the demands of consumers as a challenge, this is its first mistake. What exists today is a great opportunity.
Take Google. When Google entered the already saturated market for internet search, it earned the trust of consumers because, since its launch, it clearly marked its paid advertisements while the rest of the fast-growing industry was selling its first results. By earning the trust of consumers early, the founders were able to create passionate users and one of the most valuable brands traded on Wall Street.
The best approach companies can take is to look holistically at their core strategies and operations, in order to understand the non-financial impacts of everything they do. Most importantly, companies need to communicate with consumers to address existing concerns and work together to maximize the positive social and environmental impacts of their business relationships. By involving and communicating directly with consumers, companies will have the opportunity to build the passionate relationships with consumers that spread like wildfire.
5. What's different about what you're doing compared to a site like The Consumerist?
The Consumerist is a great site, but it is very different than dotherightthing.com. The captivating media site, owned by Gawker Media, provides readers with interesting articles on topics relating to consumer rights. As a popular niche news provider, the site provides stories about companies with slightly cynical undertones. Information on dotherightthing.com, however, comes from consumers, employees of companies, members of our communities, and representatives of companies, provides an objective resource of information about companies' impacts, and it is organized by what is relevant to members of the dotherightthing community. While news providers like Consumerist are very effective at raising awareness about companies' activities, dotherightthing "keeps track" of companies' non-financial performance, centralizing this information, which is currently scattered all over the web, and making it easier for consumers to learn which companies are working to make a positive mark on society.
6. How would you like to see the site evolve?
Our vision for the site is to make businesses that do the right things for society more successful and to create a powerful communication channel using which consumers and companies can communicate directly. While many web startups often get sidetracked by lofty aspirations of creating a website that is used by half of the world (a la creating the next MySpace), our goal is to create a passionate community of consumers and companies that set powerful examples of the great potential for creating returns by adopting a core strategy that aims to improve lives and save natural resources. To accomplish this goal, we are constantly listening to our users, both consumers and participating companies, to make dotherightthing.com even better. As the rankings of companies solidify, we envision entire brands being built atop dotherightthing rankings, by shifting the consumer demand, investor dollars, and potential employees' resumes toward companies that do the right things.
7. What other sites, blogs, authors, people inspire you?
I am inspired greatly by the brilliant members of my team, Rod Ebrahimi and Jarkko Laine, whose significant talent and passion has led to the tremendous success of dotherightthing. I also admire the world's leaders who inspire the people around them to make real impacts on the lives of people.
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